Shipping policy

Processing time: Aspen + Em  hand makes most products, and processes orders as they are received. We do our very best to get these orders out ASAP, but we do operate on an estimated 10 business day processing time before the shipping you select.

Need to upgrade your shipping?

Please select the correct shipping you need. (keep in mind this is after our approximated 10 business day processing time)

Priority shipping time is 1- 3 days depending on your location.
Priority express shipping time is 1 - 2 days

Shipping: Once shipped, Aspen + Em is not responsible for any lost, damaged, or stolen packages. We will use the address that is provided at the time of check out. If you would like to add insurance to protect against these instances, please notify us before placing your order. If there is a shipping issue, please be sure to contact your local USPS office for information on your package. 

Tracking will be emailed if you have provided an email address at checkout and/or through Paypal.  Please contact your local post office regarding any issues after the order has been shipped. Any lost or damaged packages are up to the buyer/customer to file a claim with USPS. 

International Shipping: Yes, we ship worldwide. Please note shipping time for overseas may be longer. We are not responsible for any customs or duties fees. We are not responsible for any lost or stolen packages.